Shipping Policy

At Funuoo, we are committed to making the shipping process simple, transparent, and reliable. This Shipping Policy explains how orders placed through Funuoo.com are processed and delivered, including shipping costs, handling times, estimated transit times, delivery services, tracking information, and circumstances that may affect delivery. Our goal is to provide customers with clear expectations from the moment an order is placed until it reaches its destination.

Shipping Coverage

Funuoo provides standard shipping services for eligible orders delivered within the United States. Our store offers Dresses, Shirts, Sweatshirts, and Hoodies, and orders are prepared for shipment based on the products purchased and the delivery information submitted at checkout.

Customers are responsible for providing a complete and accurate shipping address. This includes the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code. An incomplete or incorrect address may result in delivery delays, unsuccessful delivery, or a package being returned to the sender.

Shipping Cost

We offer a straightforward flat-rate shipping fee of $6.99 for standard shipping. The applicable shipping charge is displayed during checkout before the order is submitted.

The shipping fee applies to standard delivery service. Any applicable taxes or other charges are presented separately during checkout when required.

Order Processing & Handling Time

Our standard order handling time is 1 business day. During this period, orders are reviewed, prepared, packaged, and processed for shipment.

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before the applicable cut-off time are processed according to our normal business-day schedule. Orders placed after 5:00 PM EST, as well as orders placed on weekends or applicable holidays, may begin processing on the next business day.

Estimated Delivery Time

After the order has completed our handling process, it is transferred to the selected delivery carrier. Standard carrier transit time is estimated at 2–6 business days.

When the 1-business-day handling period and 2–6-business-day transit period are combined, the typical overall delivery timeframe is approximately 3–7 business days, depending on the order date, destination, carrier operations, weekends, and holidays.

Delivery timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary due to destination, carrier capacity, weather conditions, holidays, transportation conditions, or other circumstances outside our reasonable control.

Delivery Services & Carriers

Orders are delivered through established United States shipping carriers. Depending on the destination and shipping logistics, Funuoo may use USPS, UPS, or FedEx.

The carrier used for an individual shipment may vary according to destination, package requirements, availability, and operational considerations. The applicable carrier information may be provided with the shipment tracking details.

Order Tracking

Once an order has been processed and shipped, tracking information may be provided to the customer through the email address associated with the order. Tracking allows customers to monitor shipment progress and review available delivery updates.

After a tracking number is generated, it may take some time for the carrier's system to display the first scan. This temporary lack of movement does not necessarily mean that an order has not shipped. Carrier tracking information generally becomes more detailed as the package moves through the carrier network.

Customers should use the tracking information supplied with their order to monitor the latest shipment status. Once a package has entered the carrier network, scan events and estimated delivery updates are managed by USPS, UPS, or FedEx.

Shipping Address Requirements

Customers should carefully review all shipping details before completing checkout. A correct address helps prevent unnecessary delivery problems and delays.

• Enter the recipient's complete name.
• Provide the full street address.
• Include an apartment, suite, or unit number when required.
• Verify the city, state, and ZIP code.
• Make sure the address can receive standard carrier deliveries.

If an incorrect address is discovered immediately after an order is placed, please contact us as soon as possible. We will make reasonable efforts to determine whether the information can be corrected before shipment.

Once an order has been processed, packed, or transferred to the carrier, we may not be able to change the shipping address. In such cases, customers may need to work directly with the applicable carrier regarding available delivery options.

Delayed Shipments

We work to process orders within the stated handling period, but carrier transit times can occasionally be affected by circumstances outside our control. These circumstances may include severe weather, transportation interruptions, unusually high shipment volumes, holidays, regional service disruptions, incorrect address information, or other logistical issues.

If a package appears to be delayed, customers should first review the latest tracking information. Carrier tracking may provide updated delivery estimates or additional information about the shipment's current location.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check the usual delivery locations around your property first. This may include the mailbox, front entrance, side entrance, garage, reception area, parcel room, or another secure location.

Customers should also check with household members, neighbors, property management, or other authorized individuals who may have accepted the package on their behalf.

If the package cannot be located after these checks, contact our support team with your order number and tracking information. We will review the available shipment information and assist with the appropriate next steps.

Delivery Confirmation

USPS, UPS, and FedEx may provide delivery scans and confirmation information through their respective tracking systems. Carrier tracking is the primary source for shipment movement and delivery status after an order has been handed over to the carrier.

Customers are encouraged to retain order confirmations and tracking information until the merchandise has been received and inspected. These details may be helpful if a delivery issue needs to be reviewed.

Weekends & Holidays

Our standard handling schedule is based on business days, Monday through Friday. Saturdays, Sundays, and applicable holidays may not count toward the stated 1-business-day handling period.

Carrier operating schedules may also vary by location and service. During major holidays or periods of increased shipping volume, additional transit time may occur.

Order Changes Before Shipment

If you need to correct an order or shipping detail, contact our support team as quickly as possible after placing your order. We will review whether the requested change can be completed before the order enters the fulfillment process.

Once the package has been processed, packed, or shipped, changes may no longer be possible. If the shipment has already entered the carrier network, any available address-change or delivery-management options are subject to the carrier's policies and capabilities.

Damaged Packages

If your package arrives with visible damage, please inspect the contents promptly. If the merchandise appears damaged, contact us with your order number and a description of the issue.

To help us evaluate the situation, we may request photographs showing the package, shipping label, packaging materials, and affected merchandise. Please keep the original packaging until the issue has been reviewed, as it may be useful when investigating a shipment or carrier claim.

Multiple-Item Orders

Orders containing multiple products are normally prepared for shipment together when practical. However, depending on inventory availability, fulfillment requirements, or shipping logistics, items from the same order may occasionally be shipped separately.

If an order is divided into multiple shipments, separate tracking information may be provided for each package. Each shipment may have its own carrier scans and delivery updates.

Customer Responsibilities

Customers play an important role in ensuring successful delivery. Customers are responsible for:

• Providing complete and accurate delivery information.
• Reviewing the order before submitting payment.
• Monitoring shipment tracking after the order has shipped.
• Following carrier delivery instructions when necessary.
• Contacting customer support promptly when a significant shipping issue occurs.
• Providing relevant order and tracking information when assistance is requested.

Shipping Communication

Shipping-related communications may include order confirmation, processing updates, shipment confirmation, tracking information, and other delivery-related notices. Customers should provide an active email address during checkout and monitor their inbox for order updates.

If an expected email is not visible in your inbox, please check your spam, junk, promotions, or filtered folders before contacting our support team.

Contact Information

Shipping Summary

We appreciate your trust in Funuoo and aim to provide a dependable shipping experience for every Funuoo.com order. If you have questions about your shipment, tracking information, delivery address, or estimated arrival time, please contact our support team using the information above.