Frequently Asked Questions

Funuoo.com offers a selection of Dresses, Shirts, Sweatshirts, and Hoodies. Product availability, sizes, colors, and other options are displayed on the applicable product page.

Product descriptions, available options, pricing, and other applicable details can be found on each individual product page. We recommend reviewing the product information carefully before placing your order.

No. Product availability can change based on inventory. An item or particular size or color may become unavailable without advance notice. The options available at checkout reflect the inventory currently available for purchase.

Before completing checkout, review the product, size, color, quantity, shipping address, email address, payment details, and total order amount. Contact us immediately if you notice an error after submitting your order.

Select the product and available options you want, add the item to your cart, review your order details, provide the requested shipping information, select the available payment method, and complete checkout through the payment process.

Funuoo.com currently accepts PayPal as its available payment method. No other payment method is currently offered through the website checkout.

Prices and order totals are presented in U.S. dollars (USD). If your PayPal account uses another currency, PayPal may apply its own currency conversion process and applicable exchange rate.

After successful checkout and payment confirmation, order confirmation information may be sent to the email address provided during checkout. If you do not receive confirmation, contact support@funuoo.com so we can help verify your order status.

You may request a cancellation or change as soon as possible after placing an order. We will make reasonable efforts to accommodate requests before fulfillment begins, but changes and cancellations are not guaranteed once an order has entered processing, packaging, or shipment.

Our order cut-off time is 5:00 PM EST, Monday through Friday. Requests received after the cut-off time may be handled on the next business day, subject to the current status of the order.

We currently offer a $6.99 flat-rate shipping fee for eligible orders.

Our standard handling time is 1 business day. Handling begins according to our normal business-day processing schedule after the order has been successfully placed and payment has been confirmed.

Standard transit time is generally 2–6 business days after the order has completed handling and has been handed to the applicable carrier.

Orders may be delivered by USPS, UPS, or FedEx, depending on the shipment and destination.

When tracking information is available, it may be provided through the order or shipping notification sent to the customer. Tracking updates are supplied by the applicable delivery carrier and may take some time to appear after a shipment is created.

Carrier tracking information may not update immediately after a shipping label is created or a package enters transit. Please allow reasonable time for the carrier to scan and update the shipment. If the tracking remains inactive for an extended period, contact our support team.

Contact us immediately if you discover an incorrect shipping address. We may be able to make a correction before shipment, but address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to a carrier.

Eligible products may generally be returned within 60 days of delivery, subject to the conditions and requirements described in our Return & Refund Policy.

Contact our support team at support@funuoo.com with your order number and information about the item you wish to return. Our team will provide the applicable return instructions.

Approved refunds are processed within 12 days. Once the refund has been processed, the time required for the funds to appear may vary depending on PayPal or the applicable financial service provider.

No. Funuoo does not charge a refund processing fee or restocking fee under the applicable Return & Refund Policy.

Approved refunds are generally issued to the original payment method whenever possible. For orders paid through PayPal, the refund will generally be processed through the applicable PayPal transaction.

PayPal is currently the only payment method offered through Funuoo.com checkout. Customers must complete payment through the available PayPal payment process to place an order successfully.

If PayPal cannot authorize or complete the transaction, the order may not be processed. Check your PayPal account and payment information, then try again. For account-specific payment problems, contact PayPal directly.

Contact us immediately at support@funuoo.com with your order number and relevant transaction information. We will review the order and payment details to determine whether a duplicate transaction occurred.

No. Do not send your PayPal password, security codes, or complete account credentials to us by email or any other communication channel.

Funuoo.com currently focuses on Dresses, Shirts, Sweatshirts, and Hoodies. Product availability and specific styles may change over time.

Contact us as soon as possible. If the order has not entered fulfillment and the requested option is available, we may be able to make the change. Once processing or shipment has begun, changes may no longer be possible.

If an item, size, or color is unavailable, it may not be available for purchase at that time. Inventory can change, so you may check the product page again later for updated availability.

Contact support@funuoo.com as soon as possible and provide your order number and details about the item received. Our team will review the issue and provide the appropriate next steps.

Contact us promptly with your order information and details regarding the condition of the package and product. If appropriate, we may request photographs or other information to help assess the issue.

First, check the delivery area around your address and any locations where the carrier may have left the package. You may also review the carrier's tracking information. If you still cannot locate the package, contact our support team for assistance.

You can contact our customer support team by email at support@funuoo.com.

Our support hours are 8:00 AM – 7:00 PM (EST), Monday through Saturday.

Include your order number, the email address used for the order, and a clear description of your question or issue. For product or delivery problems, photographs or tracking information may also be helpful when applicable.