Cancel/Change Order

At Funuoo, we understand that customers may occasionally need to cancel an order or correct information after checkout. Our Cancel/Change Order Policy explains when an order may be canceled or modified and what happens once an order has entered processing or shipment.

1. Cancelling an Order

Customers may request to cancel an order by contacting our support team as soon as possible after the order has been placed. We will make reasonable efforts to review cancellation requests before the order enters fulfillment, packaging, or shipment.

Because orders may move into processing shortly after checkout, cancellation cannot be guaranteed. Once an order has been prepared for shipment or transferred to a delivery carrier, it may no longer be possible to cancel the order.

2. How to Request a Cancellation

Step 1: Contact Customer Support

Email our support team at support@funuoo.com as soon as possible after placing your order.

Step 2: Provide Your Order Number

Include your order number so that we can identify the purchase quickly. Please also provide the name and email address used when placing the order.

Step 3: State Your Request Clearly

Clearly indicate whether you want to cancel the entire order or cancel a specific item. If the order has not entered fulfillment, our team will review whether the requested cancellation can be completed.

Step 4: Wait for Confirmation

A cancellation request is not considered completed until our support team confirms that the order has been successfully canceled.

3. Changing an Order

If you need to change information on an order, such as an item, size, color, quantity, or shipping address, contact us immediately after placing the order.

We will attempt to accommodate the requested change if the order has not yet entered a stage where modification is no longer practical. Changes cannot be guaranteed because orders may be processed quickly.

4. Types of Changes We May Be Able to Make

• Correct certain shipping address information before shipment.
• Change the size of an item when requested before fulfillment and when inventory allows.
• Change the color of an item when the requested option is available.
• Adjust the quantity of an item before processing when possible.
• Remove an item from an order before fulfillment when possible.
• Request cancellation of the entire order before fulfillment.

The ability to make a requested change depends on order status, inventory availability, payment status, fulfillment progress, and other operational factors.

5. Shipping Address Changes

Customers should carefully review their shipping address before submitting an order. If you notice an incorrect address after checkout, contact us immediately.

We will make reasonable efforts to update the address before the order is shipped. However, once the package has been handed to USPS, UPS, FedEx, or another delivery provider, we may not be able to modify the shipping address from our side.

6. Order Processing and Cut-Off Time

Orders are generally processed according to our standard fulfillment schedule. Our order cut-off time is 5:00 PM EST, Monday through Friday.

7. Requests Received After the Cut-Off Time

Cancellation or change requests received after 5:00 PM EST on a business day may not be reviewed until the next business day. This does not guarantee that the order will remain eligible for modification.

Requests received on Saturdays, Sundays, or other non-business days will be handled as soon as reasonably possible during our support schedule.

8. Orders That Have Already Shipped

Once an order has been shipped, we generally cannot cancel, modify, or redirect the shipment directly. The package may need to continue through the delivery process.

If you no longer want an item after it has been delivered, you may review our Return & Refund Policy to determine whether the merchandise qualifies for a return.

Eligible merchandise may generally be returned within 60 days of delivery, subject to the conditions described in our Return & Refund Policy.

9. Refunds for Approved Cancellations

If a cancellation is successfully completed before fulfillment and payment has already been captured, the applicable refund will be processed to the original payment method whenever possible.

Approved refunds are processed within 12 days. The time required for the funds to appear in your account after processing may vary depending on your payment provider or financial institution.

Funuoo does not charge a cancellation or refund processing fee for an approved cancellation under this policy.

10. Partial Order Changes

If you want to remove only one or more items from a larger order, contact us immediately and provide the specific product information and quantity you want to change.

If the requested item has not entered fulfillment, we may be able to remove it and adjust the order accordingly. If the item has already been processed or shipped, the standard return procedure may apply instead.

11. Price Changes After Purchase

Product prices and promotional offers may change after an order has been placed. A subsequent price change does not automatically qualify an existing order for a price adjustment.

If you have questions about a promotional price or discount, please contact customer support with your order number and relevant information so that we can review the circumstances.

12. Out-of-Stock Products

If an item becomes unavailable before fulfillment, we may contact the customer regarding available options. Depending on the circumstances, an unavailable item may be canceled and the applicable amount may be refunded.

Product availability can change rapidly, and adding an item to a shopping cart does not guarantee that the item will remain available until an order has been successfully processed.

13. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately with the order numbers involved. We will review the fulfillment status of each order and attempt to cancel a duplicate order before it is processed or shipped.

Once a duplicate order has shipped, the applicable Return & Refund Policy may apply instead of direct cancellation.

14. Cancellation Due to Fraud or Payment Issues

Orders may be canceled or placed on hold when there are reasonable concerns involving payment authorization, inaccurate information, suspected fraud, unauthorized activity, or other security issues.

If an order is canceled for an applicable payment or security reason, we may contact the customer for additional information when appropriate.

15. Customer Responsibility

Customers are responsible for reviewing their cart, product selections, quantities, sizes, colors, shipping address, contact information, and order total before completing checkout.

• Review all product selections before placing the order.
• Confirm the correct shipping address.
• Verify quantities and available product options.
• Check the email address used for the order.
• Contact support immediately if a mistake is discovered.

16. Cancellation and Change Summary

17. If Cancellation Is Not Possible

If we are unable to cancel or modify an order because it has already entered fulfillment or shipment, you may wait for delivery and review whether the item qualifies for return.

Our Return & Refund Policy allows eligible merchandise to be returned within 60 days of delivery. Returned products must meet the applicable condition requirements.

18. Contacting Customer Support

For the fastest review, please include your order number and clearly describe the cancellation or change you are requesting. Providing complete information helps our team locate your order and determine whether the requested action is still possible.

Funuoo will make reasonable efforts to accommodate cancellation and change requests received promptly, but fulfillment and shipment timelines may limit what can be changed after an order is submitted. If you need assistance with an order, contact support@funuoo.com as soon as possible.