Return & Refund Policy

At Funuoo, we want you to feel confident when shopping for Dresses, Shirts, Sweatshirts, and Hoodies through Funuoo.com. If your purchase does not meet your expectations, our Return & Refund Policy provides a straightforward process for requesting a return and receiving an eligible refund.

Return Eligibility

Customers may request a return within 60 days of the delivery date. To be eligible, the item should be returned in its original condition and should be suitable for resale.

Returned merchandise should be unworn, unused, unwashed, and free from noticeable damage, stains, odors, or alterations. Items should include original tags, labels, and packaging when reasonably available.

Because our products are apparel, we recommend trying items on carefully and keeping them clean and undamaged until you have decided whether you wish to keep them.

Return Conditions

To help ensure that returned products can be inspected and processed efficiently, please observe the following conditions:

• The return request must be submitted within 60 days of delivery.
• The merchandise should be unworn and unused.
• Items should not have been washed, altered, repaired, or damaged after delivery.
• Original product tags and labels should remain attached when applicable.
• Products should be securely packaged to prevent damage during return shipping.
• The returned item must correspond to the order for which the return request was submitted.

How to Request a Return

Before sending any merchandise back, please contact our support team. This allows us to provide the appropriate return instructions and review your request.

Step 1: Contact Us

Send an email to support@funuoo.com with your order number and the reason for your return request.

Step 2: Provide Order Details

Please include sufficient information for us to identify the purchase, such as your order number, the item or items you would like to return, and a brief explanation of the reason for the return.

Step 3: Follow Return Instructions

Once your request has been reviewed, our support team will provide the applicable return instructions. Please do not send merchandise to an address that has not been provided or confirmed by our support team.

Step 4: Package the Item

Securely package the merchandise to help prevent damage during transportation. We recommend keeping your shipping receipt or tracking information until the return has been fully processed.

Return Timeframe

Refund Policy

Once an eligible return has been received and inspected, the refund will be processed within 12 days. Approved refunds are issued to the original payment method used for the purchase whenever possible.

The time required for the funds to appear in the customer's account after a refund has been issued may vary depending on the payment provider or financial institution. The 12-day period refers to our refund processing timeframe and does not necessarily represent the time required by a bank or payment provider to post the funds.

No Return or Refund Fees

Funuoo does not charge a return or refund processing fee for eligible returns under this policy. There is no restocking fee and no additional refund processing fee deducted from an approved refund.

Any shipping arrangements or costs associated with returning an item will be handled according to the return instructions provided for the specific order and circumstances.

Refund Amount

For an approved return, the eligible merchandise amount will be refunded according to the original transaction. The final refund amount may depend on the items approved for return and the circumstances of the request.

If only part of an order is returned, the refund will apply to the eligible returned merchandise rather than automatically refunding the entire order.

Items That Do Not Meet Return Conditions

A return may be declined if the merchandise does not satisfy the applicable return requirements. Examples include items that have been worn, washed, altered, damaged after delivery, or returned outside the 60-day return period.

If a returned item cannot be accepted, our support team may contact the customer with information regarding the return review.

Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after receiving the order. Include your order number and a clear description of the problem.

Photographs may be requested to help us evaluate the condition of the merchandise. When appropriate, our support team will provide instructions for returning or resolving the affected item.

Incorrect or Missing Items

If you receive an item that differs from what you ordered, or if an item appears to be missing from your shipment, contact us promptly at support@funuoo.com.

Please provide your order number and relevant details so that we can review the order and determine the appropriate solution.

Exchanges

If you would like a different size, color, or product, please contact our support team before returning the original merchandise. Depending on product availability and the circumstances of the request, an exchange may not always be available.

When an exchange cannot be arranged, customers may return the eligible item under the applicable return policy and place a new order for the desired product.

Return Shipping

Return shipping arrangements depend on the reason for the return and the instructions provided by our support team. Customers should wait for return instructions before sending merchandise back.

Please retain proof of shipment and tracking information when returning an item. These records can be useful if there is a delay or issue while the return package is in transit.

Refund Processing Timeline

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to review cancellation requests before the order enters processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that situation, the customer may use the applicable return process after delivery if the merchandise meets the return requirements.

Customer Responsibilities

Customers are responsible for reviewing the return requirements before sending merchandise back. To help avoid delays, please ensure that:

• The return request is submitted within the 60-day return window.
• The correct order number is included with the request.
• The merchandise is properly packaged.
• Return instructions are followed carefully.
• Tracking or proof of shipment is retained when applicable.
• Items are returned in the condition required by this policy.

Return & Refund Summary

Funuoo is committed to handling eligible returns and refunds clearly and fairly. If you have any questions about whether an item qualifies for return, please contact our support team before sending the merchandise back.