Shipping & Delivery Policy
Last Updated: May 18, 2026
At Funuoo, we are committed to providing customers with a reliable, transparent, and efficient shipping experience. We understand that timely delivery is an important part of online shopping, and we work carefully to ensure that all orders are processed accurately and shipped as quickly as possible.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered after a purchase is completed through our website. It also provides important details regarding shipping timelines, delivery expectations, carrier services, tracking updates, order modifications, and shipping limitations.
By placing an order through our store, customers agree to the shipping terms outlined below. We encourage all customers to review this policy carefully before completing a purchase.
Order Processing
All orders are processed within 1 business day after payment has been successfully confirmed. Orders are processed during normal business days only, which include Monday through Friday and exclude weekends and public holidays.
Once an order is placed, our fulfillment team begins preparing the shipment by verifying payment details, reviewing product availability, performing quality inspections, packaging products securely, and preparing shipping documentation.
Orders submitted after our daily cut-off time may begin processing on the next business day. During periods of high demand, promotional sales, holidays, or unexpected operational delays, order processing may occasionally require additional time.
Customers will receive a shipping confirmation email once the order has been dispatched. This email typically includes shipment confirmation details and tracking information when available.
Please ensure that all billing and shipping information is entered correctly during checkout. Incorrect or incomplete information may result in processing delays or delivery complications.
Shipping Rates & Delivery Time
We aim to provide consistent and dependable shipping services for all eligible domestic orders within the United States. Delivery times may vary depending on destination, weather conditions, carrier operations, seasonal demand, and other external factors beyond our control.
The estimated shipping timeline below reflects our standard order fulfillment and transit schedule:
| Shipping Stage | Estimated Time |
|---|---|
| Handling Time | 1 Business Day |
| Transit Time | 2–5 Business Days |
| Estimated Total Delivery Time | 3–6 Business Days |
Estimated delivery times begin once the order has been shipped rather than from the original purchase date. While most orders arrive within the expected timeframe, occasional delays may occur due to carrier issues, severe weather, transportation interruptions, or increased shipping volume.
Delivery estimates are provided for informational purposes only and should not be interpreted as guaranteed delivery dates.
Shipping Costs
We currently offer a standard flat-rate shipping fee for all eligible domestic orders shipped within the United States.
| Shipping Method | Shipping Cost |
|---|---|
| Standard Shipping | Flat Rate $6.99 |
Shipping charges are displayed during checkout before payment is finalized. Customers are encouraged to review all shipping details carefully prior to submitting an order.
At this time, expedited shipping options may not always be available depending on destination and product availability.
Cut-Off Time
Our daily shipping cut-off time is:
5:00 PM (EST), Monday – Friday
Orders placed before the cut-off time are generally processed on the same business day. Orders submitted after the cut-off time will usually begin processing on the following business day.
For example, an order placed on Tuesday at 2:00 PM EST will normally begin processing that same day. However, an order submitted after 5:00 PM EST on Friday may not begin processing until the following Monday.
Please note that cut-off times may occasionally be adjusted during major holidays, sales events, or periods of unusually high order volume.
Shipping Carriers
To provide dependable delivery services, we work with trusted national shipping carriers. Carrier selection may vary depending on destination, package size, operational availability, and shipping efficiency.
- USPS
- UPS
- FedEx
We reserve the right to choose the most appropriate carrier for each shipment in order to ensure efficient and secure delivery.
Carrier delivery schedules may vary depending on regional operations and local delivery conditions.
Tracking Information
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information when available.
Tracking details may require approximately 24–48 hours to update after shipment confirmation. During this time, carriers may still be processing or scanning the package into their systems.
Customers may use the provided tracking number to monitor shipment progress directly through the carrier’s tracking platform.
If tracking information does not update after several business days, customers are encouraged to contact our support team for assistance.
Delivery Issues
Shipping Delays
Although we strive to ensure timely delivery for every order, unexpected shipping delays may occur due to severe weather conditions, transportation disruptions, carrier limitations, customs processing, holidays, or periods of high shipping demand.
We appreciate customer patience and understanding during situations that may temporarily affect shipping operations.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect, incomplete, or outdated address information may result in shipping delays, failed delivery attempts, or returned packages.
If a customer notices an address error after placing an order, they should contact us immediately. While we will make every effort to update shipping details before dispatch, address changes cannot always be guaranteed once an order enters processing or shipment preparation.
Lost Packages
If a package appears lost during transit, customers should contact us as soon as possible so we can assist with a carrier investigation.
Carrier investigations may require additional processing time depending on the specific shipping provider and shipment circumstances.
Delivered But Not Received
If tracking information indicates that a package has been delivered but the customer cannot locate it, we recommend checking around the delivery location, speaking with neighbors or household members, and reviewing any delivery notices provided by the carrier.
Customers may also contact the shipping carrier directly for additional delivery details before reaching out to our support team for further assistance.
Order Changes / Cancellation
Customers who need to modify or cancel an order should contact us as quickly as possible after placing the order.
While we will make every reasonable effort to accommodate eligible requests, changes or cancellations cannot be guaranteed once an order has entered fulfillment or shipment processing.
Orders that have already shipped cannot be canceled.
Examples of requested order modifications may include updating shipping information, correcting contact details, adjusting quantities, or requesting order cancellation before shipment.
International Shipping
At this time, we only ship orders within the United States.
International shipping services are currently unavailable. Orders with shipping addresses outside the United States cannot be processed at this time.
If international shipping becomes available in the future, this policy will be updated with additional details regarding eligible destinations, shipping costs, customs procedures, and estimated delivery timelines.
Additional Shipping Information
Please note that delivery timeframes are estimates and may occasionally vary due to factors outside our direct control. We continuously monitor shipping performance and work closely with our carrier partners to improve delivery reliability and customer satisfaction.
Customers are encouraged to review all shipping information carefully before placing an order to help avoid delays or delivery complications.
By placing an order through our store, customers acknowledge and accept the shipping terms described within this Shipping & Delivery Policy.
If you have any questions regarding shipping, delivery status, tracking updates, or order processing, please contact our support team for further assistance at support@funuoo.com.