Return & Refund Policy
Last Updated: May 18, 2026
At Funuoo, customer satisfaction is important to us. We want every customer to feel confident when shopping through our store, which is why we provide a clear and transparent return and refund process.
This Return & Refund Policy explains the conditions, timelines, and procedures for requesting returns, exchanges, cancellations, and refunds for purchases made through our website. Please read this policy carefully before submitting a return request.
By placing an order through our store, customers acknowledge and agree to the terms outlined below.
Return Eligibility
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return, items must meet the following conditions:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with original packaging, tags, and accessories when applicable.
- The item must not show signs of damage caused by misuse, improper handling, or unauthorized alterations.
- Proof of purchase or order confirmation may be required to process the return request.
We reserve the right to deny returns that do not meet the conditions outlined in this policy.
Return Window
The return period begins on the date the package is marked as delivered according to the carrier tracking information.
Return requests submitted after the 30-day return window may not be eligible for approval.
Customers are encouraged to inspect their orders promptly after delivery and contact us as soon as possible if any issue is identified.
Non-Returnable Items
Certain items may not be eligible for return under specific circumstances, including but not limited to:
- Items that have been worn, washed, damaged, or altered after delivery.
- Items returned without original packaging or tags.
- Items marked as final sale or non-returnable at the time of purchase.
- Gift cards or promotional items when applicable.
If a returned item does not meet return eligibility requirements, the return request may be declined.
Return Process
To begin a return request, customers should contact our support team with their order information and the reason for the return request.
Once the request is reviewed and approved, return instructions will be provided. Customers should carefully follow all return instructions to help avoid processing delays.
Returned items should be packaged securely to prevent damage during transit.
We recommend keeping shipment tracking information for returned packages until the return process has been completed.
Return Shipping Costs
We currently provide returns with no return fees.
Customers will not be charged restocking fees for approved eligible returns.
However, returned items must comply with all return conditions stated within this policy. Unauthorized returns or returns that fail inspection may not qualify for a refund.
Refund Process
Once a returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund request.
Approved refunds are generally processed within 10 business days after the returned item has been received and verified.
Refunds are issued to the original payment method used during checkout.
Depending on the customer’s financial institution or payment provider, additional processing time may be required before the refunded amount appears in the customer’s account.
Late or Missing Refunds
If a refund has been approved but has not yet appeared in your account, we recommend:
- Checking your bank account or payment method again.
- Contacting your credit card provider or payment processor.
- Allowing additional processing time for financial institutions to complete the transaction.
If you still have concerns regarding your refund status after allowing sufficient processing time, please contact our support team for assistance.
Damaged or Incorrect Items
Customers should inspect all items upon delivery.
If an item arrives damaged, defective, or incorrect, customers should contact us as soon as possible after receiving the order.
To help us review the issue efficiently, customers may be asked to provide:
- The order number
- Photos of the item received
- Photos of the packaging when applicable
- A brief description of the issue
We will review each situation individually and work toward an appropriate resolution.
Exchanges
If customers would like to exchange an item for a different size, color, or replacement product, they should contact us for assistance.
Exchange requests are subject to product availability at the time the request is processed.
In some situations, customers may be advised to return the original item and place a new order separately.
Order Cancellation
Customers may request order cancellation shortly after placing an order.
Cancellation requests must be submitted before the order enters fulfillment or shipment processing.
Once an order has already shipped, cancellation may no longer be possible.
Returned to Sender Packages
Packages returned to us by the shipping carrier due to failed delivery attempts, incorrect address information, or unclaimed shipments may require additional processing before reshipment or refund eligibility is determined.
Customers are responsible for ensuring that all shipping details are entered correctly during checkout.
International Returns
At this time, our store currently ships only within the United States.
International return processing is therefore not available at this time.
Additional Information
We reserve the right to update or modify this Return & Refund Policy at any time to reflect operational, legal, or service-related changes.
Customers are encouraged to review this policy periodically before placing orders to remain informed about our current return and refund procedures.
Our goal is to maintain a fair, transparent, and customer-friendly return experience while protecting both customers and our business from misuse or unauthorized claims.
If you have any questions regarding returns, refunds, exchanges, or order issues, please contact our support team for for further assistance at support@funuoo.com.