Cancel / Change Order Policy
Last Updated: May 18, 2026
At Funuoo, we understand that customers may occasionally need to update or cancel an order after it has been placed. We strive to process orders quickly and efficiently, which means there may only be a limited time window during which modifications or cancellations can be requested.
This Cancel / Change Order Policy explains how customers can request order modifications, cancellations, address updates, and related adjustments before shipment processing is completed.
Please review this policy carefully before placing an order.
Order Processing Timeline
Orders are generally processed within 1 business day after payment confirmation.
Because orders move into fulfillment quickly, customers are encouraged to contact us immediately if any changes are needed after an order is submitted.
Once an order enters packaging, shipment preparation, or carrier processing, modifications may no longer be possible.
Order Cancellation Requests
Customers may request to cancel an order shortly after it has been placed.
Cancellation requests are reviewed based on the current fulfillment status of the order at the time the request is received.
If the order has not yet entered shipment preparation or carrier processing, we will make every reasonable effort to approve the cancellation request.
Once an order has already been shipped, cancellation is no longer possible.
Approved cancellations will be processed back to the original payment method used during checkout.
How to Request a Cancellation
To request an order cancellation, customers should contact our support team as soon as possible after placing the order.
To help us process requests efficiently, customers should include:
- Order number
- Full name used during checkout
- Email address associated with the order
- Reason for the cancellation request
Providing complete order details helps us locate and review the request more quickly.
Order Change Requests
Customers may request certain order modifications before shipment processing begins.
Eligible order changes may include:
- Updating shipping address information
- Correcting billing details
- Adjusting product quantities
- Changing size or color selections when available
- Updating customer contact information
All requested changes are subject to inventory availability, fulfillment status, and operational limitations at the time the request is reviewed.
We cannot guarantee that requested changes will always be possible once order preparation has started.
Shipping Address Changes
Customers are responsible for entering accurate shipping information during checkout.
If a shipping address was entered incorrectly, customers should contact us immediately after placing the order.
While we will attempt to update the address before shipment, address modifications cannot be guaranteed once carrier processing has begun.
We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
Orders Already Shipped
Once an order has been transferred to the shipping carrier and tracking information has been issued, the order is considered shipped.
At that stage:
- Order cancellations are no longer available.
- Product modifications can no longer be processed.
- Shipping address changes may not be possible.
Customers may still be eligible for a return after delivery in accordance with our Return & Refund Policy.
Refunds for Canceled Orders
If a cancellation request is approved before shipment processing begins, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the customer’s bank, credit card provider, or payment processor.
Financial institutions may require additional business days before the refunded amount appears in the customer’s account.
Duplicate or Accidental Orders
Customers who accidentally place duplicate orders should contact us immediately for assistance.
We will review the order status and attempt to cancel or adjust eligible duplicate transactions before fulfillment processing begins.
Requests submitted after shipment processing has started may no longer qualify for cancellation.
Fraud Prevention & Verification
For security and fraud prevention purposes, certain cancellation or modification requests may require additional order verification before changes can be approved.
We reserve the right to deny requests that appear suspicious, unauthorized, fraudulent, or inconsistent with the original transaction information.
High Volume & Promotional Periods
During major sales events, holidays, or periods of high order volume, fulfillment processing may begin more quickly than usual.
As a result, the available timeframe for order cancellations or modifications may be shorter during these periods.
Customers are encouraged to carefully review all order details before completing checkout.
Customer Responsibilities
Customers are responsible for:
- Reviewing order details before checkout
- Providing accurate billing and shipping information
- Submitting change or cancellation requests promptly
- Monitoring order confirmation and shipping emails
Failure to provide accurate information may result in delays, failed delivery attempts, or additional shipping complications.
Policy Updates
We reserve the right to update or modify this Cancel / Change Order Policy at any time to reflect operational changes, service improvements, or business requirements.
Updated versions become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before placing orders.
If you have any questions regarding order cancellations, modifications, shipping address updates, or related concerns, please contact our support team for further assistance at support@funuoo.com.